What is Chronic Care Management?
We provide an organized approach to Chronic Disease Care, because delivering better Chronic Disease Care is a team sport that requires a clear game plan. We follow the Chronic Care Model (CCM), which is an organizing framework for improving chronic illness care and an excellent tool for improving care at both the individual and population level. The model is based on the assumption that improvement in care requires a team approach that incorporates patient, provider, physician’s assistant, nurse practitioner, nurse and other advanced practice nurses and system level interventions, such as educators, coordinators and ambassadors. Our goal is to help patients with chronic diseases and health conditions learn to understand their condition and live successfully with it, motivate them to persist in necessary therapies and interventions and help them achieve an ongoing, reasonable quality of life.
Examples of chronic care management include:
Quick and courteous service.
Friendly, helpful and excellent services!
We have been going to Bandera Family Health Care since 2008. Dr. Reyes and all his staff are very helpful and understanding. I would recommend their practice to family and friends. We both have health issues that require doctor visits and medications regularly. The doctor listens and is very understanding. Dr. Rodriguez is very helpful to me as well. Thank you BFHC. Vicky S.
Very Helpful & puts my mind at ease!
Thank you Bandera team for always being so nice & positive when I have to be seen by one of your doctors. My entire family have been going to you for nearly 20 years & this year my Granddaughter started seeing the Dr's at the Bandera Rd. Office. Thank you again, Yoly M.
Grrrreat Service, professional and friendly!
ALL staff are absolutely customer oriented and strive hard to service the patients. Kudos particularly to my superb PA David! Of interest, I note a sign that says your facility does not address pain. For many years I have been receiving my analgesics from Dr Reyes, etal. Does this mean that I can no longer get refills for my Butabatal with codeine? This is the ONLY med. that addresses the chronic and severe pain I get in my neck and head. It works wonders. When the supply I have runs out, then what? John Charlton A patient of long standing
A big THAKYOU to PA Dominguez who listened to me and was able to diagnose me with B12 deficiency. I had been experiencing a red,sore mouth for two weeks and went to a clinic first b/c bandera was booked up. I then went to my dentist who thought I had thrush. The symptoms persisted and was extremely painful. PA Dominguez gave me a B12 injection and by the time I drove home,the pain was gone! Again I say thank you for listening to me, asking the right questions and treating me with such kindness and respect. Sincerely, Ellen B.
been going to dr reyes for close to twenty years, definitely satisfied or I would not be going back.
Was able to get in to be seen by PA in a timely manner
I am very pleased with the staff at Bandera Family Health. They are very efficient and compassionate in providing me the healthcare that I need.
Excellent service, Dr.Virgen M. Rodriguez was very professional and gave me the service I expected (excellent). Thank you
Amazing staff with such a deep care for the community they serve. I highly recommend Bandera Family Heath Care!
convenient and helpful
Chose office because they were with wellmed whose philosophy I agreed with, they were located near my house, they had a female doctor. I am happy with service. Regret female doctor resigned to stay home with young children after my first visit. Follow up medical care given by nurse practitioner who was helpful also. The office staff was friendly.
Excellent Dr and staff. Helpful, friendly and available for your needs.
From my first time calling the office to meeting with Dr. Ramon Reyes, I am very satisfied with everyone and the service that has been provided to me! It has been my experiences with my Doctors in the past that I would usually wait anywhere from 15 minutes to 30 minutes past my appointment time to see the Doctor. Normally in the last couple of years I would see his PA before I would see the Doctor. I've actually been going to a Neurologist for knee treatment and I've never actually met the Doctor yet. I really don't care as long as I receive the treatment . It would just be nice if he would actually introduce himself however! When I arrived at Dr. Reyes office, the receptionist was very nice and I only waited 10 minutes before I was put into a room. I didn't wait more than 10 minutes before Dr. Reyes came into the room. He was so nice to me and actually seemed to care about me! He didn't hurry me through my appointment! He prescribed a couple of different medications to help me with a problem I have, and so far they seem to be helping me. I was really impressed that he gave me a couple of refills on the medication so that I don't have to come back or have to call the office for a refill! The Doctor that I've been going to NEVER gives refills for anything. Before I left he set up a plan for me in the future. Since my last appointment with him I've had some lab work done. Again, from coming in the office until I left, everyone was very nice! I'm looking forward to my next appointment with Dr. Reyes for my follow up! If I were to rate my experience with Dr. Reyes and his staff; I would give it a 10!!! Thank you!
Good Quality Healthcare
I've been to both Bandera Family Clinic locations. I've always been met by helpful and polite front desk staff who always smile. Mr Poliquin is awesome and the LVN assistants always make you feel welcomed. He makes you feel comfortable and let's you ask questions and will get you an answer. Mrs Grace Gonzalez is a true sweetheart and knowledgable on your dietary needs. It is a blessing to have such a good caring staff. Dr Reyes has put together a great team of professionals. My family is grateful to have them as our family physicians. Thank You from the Perez family of Helotes
Quality service provided in a timely manner
I was scheduled for my annual wellness exam. I arrived about 10 minutes early and was seen shortly after I arrived. My treatment options were thoroughly discussed and my lab samples were quickly and efficiently gathered; to be discussed with me on my follow-up appointment after processing of the lab samples. I was very pleased with the speed and efficiency of my exam.
Finding a new "health team"
I glued the "stitches" from the spinal fusion onto a bracelet and wore it to my first visit after the fusion(s). It my way of being reminded that I could walk again without pain. A thank you to my surgeon. Aqua therapy was my choose of therapy. After 8 months I had to find my own. Referrals were slow but I found that I was gaining strength and saw my path. But I was stuck with eight rejected referrals or month of waiting in hopes of one. Bottom line: First visit with Dr. Beck, lab work ordered, approval for the referral I wanted, bone density scan and results on a cd for me to take home. They are a team who have managed a seamless effect on professional work done for me with seamless energy and in a personable caring attitude. My express gratitude goes to Joanna. Her caring is truly authentic and gave me great peace of mind that I am being cared for during myvoyage of getting healthy and I am only 73. Bravo to you.
Extremely Professional and very friendly and helpful!
I was so overjoyed during and after my appointment today because these people truly showed they cared about me as a patient. The Nurse Practitioner who I saw (Lerma) was extremely professional and knowledgble and addressed my concerns very thoroughly during my visit. He took his TIME. I felt like I wasn't a number, but a priority. And that's how it should be. The front desk staff were very effiecient and friendly, as well as the manager of the clinic. I'm so glad that I have finally found a doctor's office that I feel comfortable with and confident that they will always put the patient first.
Great staff, amazing doctor !!!!
This is only my 2nd visit with Dr.Reyes, and he is , by far , an outstanding physician !!!! The staff goes far and beyond to take care of your needs as a patient. Dr.Reyes takes his time with you and addresses all of your concerns. I'm glad to be a patient!
exquisite offices and the best team of medical professionals and loving staff.
I have been going to BFHC for 9 yrs. They provide you with the convenience of having the most impressive facility and has numerous medical machines where they can do numerous types of tests right there in the office. Here are some that I have had done x-rays, dexascan, labs, ultrasound, echo and stress test and a few more. The staff up front and medical assistants are all so sweet and caring. Dr. Reyes is by far the best primary care doctor I have ever had. He is very caring and truly an amazing person. He takes a lot of pride in his staff, and the care he and the rest of his team provide to all patients. He is really on top of making sure you feel comfortable, and that you play a role in the decision making process regarding your health. His entire medical staff are extremely educated and caring. PA Dominguez is one of the many others who has gone out of his way for me numerous times. He is both very knowledgeable and a very caring person. I really appreciate everything he has done for me. I tell all my neighbors and friends if they are looking for a great group of doctors and caring staff with evening and weekend hours they need to call BFHC. Thanks you all for everything you have done for me and through the years. I definitely would recommend Dr. Reyes and all his staff. He is a very kind and caring
Consistent high-quality care
Every member of this medical office takes the time to assist patients and show they truly care. Each time any member of family has an appointment, they are treated with respect and get the highest standard of care I have ever experienced. As someone who often feels the medical community is a failure as a whole - I see this office - it's founders, doctors, PA's, nurses, medical assistants and office staff - as a shining example of how doctors should treat patients.
Great staff/great medical care
I have nothing but good things to say about BFHC. I was lucky to find them after my last doctor closed up. Their staff is helpful and proactive. The hours they operate, as well as after hours and walk in service is convenient and accessible. The doctors are caring and patient and they are very thourough. I even like the billing and insurance ladies. All around I feel like the entire practice goes above and beyond.
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|Mon - Fri:||8:00am - 8:00pm|
|Sat:||8:00am - 5:00pm|
|Sun:||8:00am - 12:00pm|
|Mon - Fri:||8:00am - 8:00pm|
|Sat:||8:00am - 5:00pm|
|Sun:||8:00am - 12:00pm|
- Northside Chamber Of Commerce